Coinbase help:Understanding Coinbase Help....Gitbook

Coinbase Help is its extensive knowledge base, comprising articles, tutorials, and FAQs covering a wide range of topics. Whether you're curious about how to buy and sell cryptocurrencies

Coinbase offers phone support for users who would like to talk to a customer service agent.

According to Coinbase’s website, users can contact Coinbase via the phone support option if they believe their Coinbase help account was accessed in an unauthorized manner or if they have any general questions about Coinbase and/or their account.

However, due to security concerns, customer service agents cannot help users over the phone with inquiries specific to their Coinbase account like account history, order statuses, and specific transactions. These kinds of questions require that the user email Coinbase.

Users can contact Coinbase by telephone 24/7 at the following phone number: [phone].

By Email As mentioned previously, users can also send the Coinbase customer support team an email with any questions or problems they have.

Like other cryptocurrency exchanges, Coinbase is struggling to meet a sudden surge in support requests as their userbase has grown exponentially recently. For the fastest customer service via email, Coinbase recommends that users:

Send their email request with the email address they use to log in to Coinbase. File their request under the most relevant category, sub-category and platform/browser (Coinbase iOS app, Android app, Chrome, Safari, etc.) Explain their issue in as much detail as possible. Only submit one support ticket for their request, as submitting multiple tickets will only cause further delays by increasing the overall support ticket backlog for the support team. Chat Bot Another way to contact Coinbase (or at least a support bot) is by chatting with Ada, Coinbase’s support bot. Ada can help with general questions and site navigation.

As soon as one lands on the Coinbase homepage, the chatbot can be contacted by clicking the question mark in the lower right of the Coinbase help. The chatbot is also offered as a contact option when one lands on the email support page so that the Coinbase support team can hopefully have some issues resolved by the bot and have their support ticket volume reduced so that they can assist other users needing email support faster.